Lost and Confused Human

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  apachiwordninja · Member · Dec 29, 2015 at 5:11 pm

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  Please accepts my communication with a grain of sugar. I’ve signed up for a premium account I believe? When I customize site Tool denying alterations needed because it doesn’t recoginize my Premium membership… Any Help would be appreciated. How will I find your answer? Email? Phone?

  thanks. Also what else should I do now?

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  timethief · Member · Dec 30, 2015 at 3:35 am

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  There is no phone support. All support docs are at http://support.wordpress.com
  Type in live chat support and click search
  https://en.support.wordpress.com/?s=live+chat+support
  Note the results at that link please.

  Please see here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.

  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

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  staff-doublebassd · Staff · Dec 30, 2015 at 3:47 am

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  Hi there,

  I can assist you through the forum. What alterations are you attempting to make in customize? CSS? Let me know and I’d be happy to help. I confirmed that your premium upgrade is activated correctly.

  Thanks!