lost backup code

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  k10xx · Member · Feb 5, 2018 at 7:33 am

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  Hello,
  I changed my phone number and lost my backup codes, since I have the two-step verification enabled, I cannot access my account.

  The blog address is: https://bentenblogs.wordpress.com/

  I tried to recover my account using the form available, but I don’t have the activation link, backup codes and never bought something for my blog.

  Could you help me disable the extra verification? Or is there any other way I can access it?

  Regards,
  Kristen

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  gemmacevans · Member · Feb 5, 2018 at 9:15 am

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  Hi Kristen,

  Do you still have access to the email address you used for the account that owns bentenblogs.wordpress.com?

  Just let me know and we can go from there.

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  k10xx · Member · Feb 5, 2018 at 9:28 am

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  hi Gemma,
  I still have access on the email that I used for bentenblogs.wordpress.com.

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  gemmacevans · Member · Feb 5, 2018 at 2:51 pm

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  Hi Kristen,

  Thanks for confirming. I’ve sent an email to the owner of the site and I’ll follow up with you there about the next steps.

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  k10xx · Member · Feb 6, 2018 at 12:23 pm

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  Thanks again for the help, Gemma! Setting this thread to resolved.

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  gemmacevans · Member · Feb 6, 2018 at 1:29 pm

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  You’re very welcome Kristen, glad I could help!