Lost backup code

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  damiendietrich07 · Member · Dec 1, 2018 at 6:09 am

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  Hello,
  I m only logged to my account via the app.
  I dont have the backup codes as it has been a while and i m not using this mobile phone number no more.
  Please do something as I m getting frustrating that my email address is linked to an account i cant use!! Or even cant create another account!
  Regards.
  Damien

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  gemmacevans · Member · Dec 3, 2018 at 5:32 pm

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  Hi Damien,

  I see you also contacted us through the app and one of our Happiness Engineers replied earlier today. Can you confirm whether you received their reply?

  Thanks!