Lost backup codes

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  dennisalexis · Member · May 27, 2017 at 12:05 pm

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  Hi! I lost my phone and can’t seem to find my backup codes either. Is there any way to reset the two step verification so that I can into my account?

  The blog I need help with is: (visible only to logged in users)

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  sandhiyarao · Member · May 27, 2017 at 12:12 pm

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  Yes, you can reset passwords in your hosting control panel, I have done the same for [link redacted by mod]

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  krutidugade · Member · May 27, 2017 at 12:26 pm

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  Hi there,

  It seems like you lost access to your account. Now that you don’t have backup codes, staff will be in correct position to assist you with resetting your 2 step verification.
  I’ll add mod look tag in sidebar for staff assistance.

  You’ll get the desired help soon :)

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  justjennifer · Member · May 27, 2017 at 12:27 pm

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  @dennisalexis Is plasticretro.wordpress.com the site you need hep with or are you referring to a different site? If it is the WordPressdotcom site you’ve linked to above, please start the account recovery process here: https://en.support.wordpress.com/account-recovery/

  Let us know if you need more help or whether you are referring to a different website.

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  justjennifer · Member · May 27, 2017 at 12:29 pm

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  @krutidugade, if you need staff attention on this or any other thread, please use the MODLOOK tag (one word, no hyphen). “-)