Lost backup codes

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  msantamaria123 · Member · Sep 13, 2017 at 3:07 pm

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  Hi,

  I have changed my phone number and lost my backup codes, since I have the two-step verification enabled, I cannot access to my account.

  The blog address is: https://viajandoabarlovento.wordpress.com/

  I tried to recover my account using the form available, but I don’t have the activation link, backup codes and never bought something for my blog.

  Could you help me disabling the extra verification, so I can access and configure it once again with my new phone number.

  Kind regards,

  Maria

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  timethief · Member · Sep 13, 2017 at 10:37 pm

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  You will have to use the account recovery process https://en.support.wordpress.com/account-recovery/

  Recover Your Account

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  staff-doublebassd · Staff · Sep 13, 2017 at 11:05 pm

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  Hi there,

  I have sent a single authorization code to the email associated with the account, so that you can temporarily disable two step authorization and regain access to your account.

  Please let me know if you have any other questions or issues.

  Thanks!

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  mcsan16 · Member · Sep 14, 2017 at 7:50 am

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  Hi Darnell,

  Thank you very much for your help. I was able to log in successfully :)

  Kind regards,

  Maria

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  staff-doublebassd · Staff · Sep 14, 2017 at 5:54 pm

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  Anytime!