Lost backup codes for account

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  brennablackwell · Member · Mar 24, 2014 at 7:16 pm

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  I have a WordPress account under the email (email visible only to moderators and staff) that I am unable to access as the codes on my Google Authenticator aren’t being accepted, and I can’t seem to find my backup codes.

  Help please. :(

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  timethief · Member · Mar 27, 2014 at 3:53 pm

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  Fill out the form here https://wordpress.com/wp-login.php?action=recovery Then our account recovery team will get back to you by email so you can discuss the options in private.

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  brennablackwell · Member · Mar 29, 2014 at 5:26 pm

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  I tried to fill out that form, but it said it couldn’t submit because my blog wasn’t hosted on WordPress.com. It’s not, I host it through DreamHost, but my account is still a WordPress.com account, I can no longer access it and other services such as Gravatar and Akismet. Access to the later is especially important as I’m subscribed to their service and can no longer access my auto payment data.

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  timethief · Member · Mar 29, 2014 at 6:03 pm

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  Thanks for letting us know your blog is s self hoisted WordPress.ORG install.

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  Note: If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  jackiedana · Member · Apr 2, 2014 at 6:28 pm

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  I have sent an email to the address on the account. Please reply to me there.