Lost blog

  • Unknown's avatar
    lisamgoforth · Member ·

    I am completely at a loss of what I’ve done. I started a blog 2 years ago and thought I linked it with Blue Host. It’s been working fine and then a few days ago I couldn’t access it at all. It said it couldn’t be accessed. I think there was a problem with Jetpack, so I went into WP file manager and deleted Jetpack and reinstalled it. The blog that is up now is blank.

    The theme and the blog posts I had are all gone, but I can see where they were.

    The blog I need help with is: (visible only to logged in users)

  • staff-zara · Staff ·

    Hi there,

    It seems that your site is not hosted on WordPress.com but a self-hosted site using the open source WordPress software.

    Name Servers
    NS1.BLUEHOST.COM
    NS2.BLUEHOST.COM

    On 7th March, your site was still rendered properly: https://web.archive.org/web/20180307010301/http://lisagoforth.org/.

    However, the snapshot taken on 9th August showing your site in a plain HTML format: https://web.archive.org/web/20180809101512/http://lisagoforth.org/. This could be a theme or plugin conflict.

    If you suspect the issue is related to Jetpack, please contact the Jetpack support here: https://jetpack.com/contact-support/

    Alternatively, please check with your web hosting provider if they have a backup of your site.

    For self-hosted WordPress questions, you’re recommended to post them at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    See the differences between WordPress.com and self-hosted WordPress here:

    WordPress.com vs. WordPress.org

    Hope this helps.

  • Unknown's avatar
    brookedot · Member ·

    Howdy,

    I do see the domain lisagoforth.org is correctly connected to Jetpack but is showing a blank site hosted by Bluehost.

    The advice that staff-zara gave is where I would recommend starting. Seeing if you have a backup then trying to restore it. If you made any other changes to your WordPress site noting those to your host may also help escalate site restoration.

    If you have any questions for us about Jetpack or WordPress.com just let us know.

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