Lost details

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  tasneenlakay · Member · Jul 8, 2019 at 8:45 am

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  I’m working on a wordpress site on a different account, the website had WordPress loaded but they couldn’t obtain the details from the previous developer. When taking over I had the website reset along with new passwords. The website is http://www.tasneenslinen.co.za, I was given the username “linen” which works fine to log into the website for editing but when I try to log into the WordPress website itself it says it’s incorrect. I’m going to be installing WooCommerce soon and it requires a WordPress login, is it possible to acquire/reset the username?

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  fstat · Staff · Jul 8, 2019 at 9:20 am

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  Hi there,

  Looks like you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

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  tasneenlakay · Member · Jul 8, 2019 at 9:29 am

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  Thanks, I was struggling to find where to ask