Lost DNS Records

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  mgotthelf · Member · Jan 25, 2022 at 11:39 pm

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  Hi made a grave error and lost our company’s DNS records for Office 365 email.

  I had no idea that when I changed name servers from Wix to WordPress last week that it would affect any other services.

  My IT contractor has asked to find out how to retrieve the DNS records (mail exchange records).

  Please help.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 26, 2022 at 1:13 am

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  Oh dear! It’s solvable though. If you can click here under Email, we’ll add all of the 365 records for you:
  https://wordpress.com/domains/manage/ourhouseedmonton.com/dns/ourhouseedmonton.com

  We’ll just need the TXT record info, which you can get from Office365, or you might be able to find it at Wix if you still have access there.

  Also: your plan includes direct support if you’d like it! You can find that here:
  https://wordpress.com/help/contact

  Hoping this helps!