Lost domain

• 

  capetowndiva · Member · Jun 7, 2019 at 4:52 pm

  • Copy link
  • Add topic to favorites

  Hi-it appears I missed my domain renewal payment date – can anyone please await me – it’s urgent

  The blog I need help with is: (visible only to logged in users)

• 

  staff-blorbo · Staff · Jun 7, 2019 at 6:16 pm

  • Copy link

  Your domain capetowndiva.com expired yesterday. We sent several email warnings before it expired.

  Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://en.support.wordpress.com/domains/domain-expiration/

  The good news is that we are still able to recover your domain, as it is currently in the Grace period: https://en.support.wordpress.com/domains/domain-expiration/#grace-period

  You’ll need to pay the regular $18 renewal price before we can recover the domain.

  I have sent a payment request for the total of $18 to the email address on your account. Once the payment is received, we will send a note to our domain partner regarding capetowndiva.com. This process only takes about 2-3 days start to finish.

  Please hurry though, as will enter the Redemption period next if not renewed soon: https://en.support.wordpress.com/domains/domain-expiration/#redemption-period

• 

  staff-blorbo · Staff · Jun 7, 2019 at 10:20 pm

  • Copy link

  Thanks, we have received your payment, and I have contacted our domain partner regarding capetowndiva.com.

  We’ll let you know when we hear back.

• 

  capetowndiva · Member · Jun 10, 2019 at 3:37 pm

  • Copy link

  When exactly will you let me know? It’s been 4 days. My blog is part of my business so I am very anxious to get it back again.

• 

  staff-doublebassd · Staff · Jun 10, 2019 at 3:37 pm

  • Copy link

  Hi there,

  We are still waiting on our domain registrar to get back with us in regards to your domain. It takes a up to a full business day to hear back from them usually, and since this request was made late Friday afternoon, I would expect to hear back from them sometime this afternoon.

  If not, we’ll be sure to follow up with them later on today.

  Thanks!

• 

  capetowndiva · Member · Jun 10, 2019 at 3:40 pm

  • Copy link

  I’ll be waiting with bated breath. Am I talking to an actual person by the way?

• 

  staff-blorbo · Staff · Jun 10, 2019 at 5:55 pm

  • Copy link

  Yes, we are real people. :)

  We’ll let you know as soon as we hear back from our domain partner.

• 

  capetowndiva · Member · Jun 10, 2019 at 8:11 pm

  • Copy link

  😰 this is such a nightmare

• 

  katiebethbrown · Staff · Jun 10, 2019 at 8:53 pm

  • Copy link

  Hi there!

  I wanted to reach out and let you know that your domain has been restored, and I’m seeing it load your site now.

• 

  capetowndiva · Member · Jun 10, 2019 at 9:20 pm

  • Copy link

  Thanks a million 😅