Lost domain
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Hi, I just bought a domain called empathicbook.com with a personal plan but I don’t know where it is. I think that the confusion is due to a blog that I deleted that had the same email of (email visible only to moderators and staff).
If I try to add to my empathicbooks blog the domain it tells me that I have to buy the domain again by upgrading as well as the personal plan.
Can you help me to sort out the mess? Also how I can access my domain control panel Thank you PieroThe blog I need help with is: (visible only to logged in users)
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Hi there!
I’ll be happy to help you with this. I don’t see the domain empathicbook.com registered anywhere (not even with another company). Can you double-check the spelling for me?
I checked your WordPress.com account, and I see that you have the domain registration empathic-books.com (with the hyphen) and a WordPress.com Personal plan in your cart, so you haven’t actually purchased them yet.
Do you have any email receipts for any payments to WordPress.com? If you don’t, I suspect the issue is you haven’t actually completed the purchase yet.
You can go to the checkout page to finish registering the domain empathic-books.com and upgrading to the WordPress.com Personal plan. If you want empathicbook.com instead, you can remove the domain (empathic-books.com) from the cart and add the correct domain by following this guide.
I’d also like to take this opportunity to learn more about the site you’re creating with us. Would you mind telling us more about your new site? What’s the site for, and what features do you need on the site? Based on your site requirements, we’ll be happy to share specific guides and suggestions and help you accordingly.
Thanks!
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