lost email address and cant remember password

  • Unknown's avatar
    mabb1009 · Member ·

    [redacted by staff] – this transaction number appeared on my credit card this month (£14.43GBP) – i hadnt realised my wordpress was still active but I have not accessed it for so long that I do not have access to the email i used when i set it up – therefore i can not get the password reset sent. The blog was called ‘thealienchronicles’

  • staff-mckluskey · Staff ·

    Hi there!

    Is this for the site thealienchronicles.com? If so, it was created under a different account than the one you’re posting here. You’ll be able to manage the purchases if you log into the correct account. We can’t disclose the credentials since the ID you provided doesn’t match the transaction we have on file.

    Please have a look if you copied the correct number: https://en.support.wordpress.com/transaction-id/

    Once you have it, send us an email to passwordhelp[at]wordpress.com and include the correct transaction ID – do not post it here as it’s a public forum. Our Account Recovery team will get back to you via email :)

    Also, please note that you only have 96h after the purchase to cancel and obtain a refund for domain registration so it might be already late to refund this particular purchase but we will help you to cancel or deactivate the auto-renewal.

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