lost email and password

• 

  jgeedsaberon · Member · Oct 4, 2020 at 11:31 pm

  • Copy link
  • Add topic to favorites

  Good Day!

  Please help me delete this website: https://bmmcischool.wordpress.com/

  Our IT administrator of this website has passed away and was not able to give the email and password before the tragedy.

  Hoping for your immediate response for this issue.

  Thank you

• 

  ryrhino00 · Member · Oct 5, 2020 at 3:00 am

  • Copy link

  Hi,

  Please read the account recovery document linked below that will give you options to try to be able to access your account.

  https://wordpress.com/support/account-recovery/

• 

  jgeedsaberon · Member · Oct 6, 2020 at 6:33 am

  • Copy link

  Hi sir,

  I dont know the email address/username by the previous IT of our school, he wasnt able to give it before he passed away.

  Hoping for other options about this matter,

  Thanks

• 

  staartmees · Member · Oct 6, 2020 at 7:05 am

  • Copy link

  I tagged this with modlook to get attention from a Staff member.

• 

  staff-mckluskey · Staff · Oct 6, 2020 at 8:36 am

  • Copy link

  Hi @jgeedsaberon,

  I’m very sorry to hear about the IT administrator.

  We can help you regain access to the account, however, we will need some additional information. Here you will find all the details:

  https://wordpress.com/support/deceased-user/