Lost email and password to website
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What do I do if I can’t figure out what the email and password is attached to the login for the website? I just want to take the website down now because I have created a new one.
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You failed to provide actual URL and that’s an issue for us as 30% of those who post here to wordpress.COM support ought to be posting to wordpress.ORG support http://wordpress.org/support/ instead.
Type the actual URL into http://whoishostingthis.com to determine who hosts the site please so you know where to post for support.
This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
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Hi cristalea300817,
What do I do if I can’t figure out what the email and password is attached to the login for the website?
If you haven’t done so already, you can try resetting the password:
For security reasons, I can’t share the email address with so you would need to check all of your accounts (including the spam folder).
However if you are unable to remember the email address, please fill out the Account Recovery form:
Once you’ve done so, a member of staff will contact you by email if we need more information.
Let me know if you have any questions.
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