Lost everything when uploading a theme

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  renewgardencreations · Member · Dec 1, 2018 at 1:54 am

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  Hello. Let me start off my saying I am a newbie as I try to get a website up and running. I registered my domain with GoDaddy. I registered at HostGator for hosting. I connected the two. Using WP to develop the website.

  I had just a bit of data on the unpublished web page when I tried to upload a theme that I like from Envato. I purchased the theme from them. When I uploaded it, everything erased on the web page. There’s nothing there. I got tha 505 error message. Now I don’t know what to do.

  Advice?

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  kaitohm · Staff · Dec 1, 2018 at 2:01 am

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  Hi,

  Based on the explanation you gave above, it would seem like your site is created using the self-hosted version of WordPress. This forum is for enquiries people have with WordPress.com sites. You can look up the differences of the two here…
  WordPress.com and WordPress.org

  You can find the WordPress.org support page here. Go ahead and post your question over there and someone should assist you shortly.
  https://wordpress.org/support/

  If it is indeed a problem linked to the Envato theme, then contacting Envato may get you to your solution quicker.
  Contact Envato

  And if that still doesn’t work, HostGator may be able to help you out, too.
  HostGator Support

  Starting up a site for the first time can be tricky at times. I wish you all the best!

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  renewgardencreations · Member · Dec 1, 2018 at 2:04 am

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  Thanks!!!!!!!

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  kaitohm · Staff · Dec 1, 2018 at 2:08 am

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  No problem!