Lost followers after moving site

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  alandriablack · Member · May 25, 2017 at 5:19 pm

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  Hey I recently moved my site so it can be self hosted. I found even after transferring subscribers that it only transferred the subscribers from WordPress but not my email followers. Is there a way to fix it?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 25, 2017 at 5:21 pm

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  Did you use this process outlined at https://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/#wordpress-com-to-self-hosted-site?
  When did you use it?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  alandriablack · Member · May 25, 2017 at 5:26 pm

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  Yes but it only moved the subscribers from WordPress. Thank you!

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  timethief · Member · May 25, 2017 at 5:31 pm

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  Does this help https://en.forums.wordpress.com/topic/can-i-export-all-email-addresses-added-through-a-contact-form?replies=5#post-2624409?

  If it doesn’t do not worry as this thread is tagged for Staff and they will help.

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  alandriablack · Member · May 25, 2017 at 5:40 pm

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  Yeah I think he’s asking something different.

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  timethief · Member · May 25, 2017 at 5:41 pm

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  Okay then all you need now is patience while waiting for Staff to work their way forward to this thread.

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  kokkieh · Staff · May 26, 2017 at 8:41 am

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  Hi there,

  You have six different WordPress.com sites in your account. From which one are you trying to migrate your followers? I need the URL, please, not just the title.

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  alandriablack · Member · May 26, 2017 at 12:57 pm

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  Hello,

  From this one https://publicoutcast.wordpress.com/ to http://publicoutcast.com/

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  kokkieh · Staff · May 26, 2017 at 1:46 pm

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  We had a look, and the site’s logs show that the subscribers were transferred to the new site.

  Is there any chance you might have accidentally removed those subscribers via My Site ->People?

  Can you remember/do you know any of the email addresses that used to be subscribed?

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  alandriablack · Member · May 26, 2017 at 2:19 pm

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  I’m pretty sure I didn’t remove them. Idon’t know the people who subscribed but I do see that on publicoutcast.com only 20 subscribers transferred and all of them are from wordpress. The rest of them I don’t see.

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  kokkieh · Staff · May 26, 2017 at 3:08 pm

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  Our logs show that 18 WordPress.com and 12 email subscribers were transferred, but we see only 1 email subscriber on your site. But without knowing who the missing subscribers are there’s not much we can do to track them down, I’m afraid. We’ve never come across subscribers going missing like this.