Lost Information

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  ebcchas · Member · Jun 7, 2020 at 5:07 pm

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  Hello!

  I work for a church and we no longer have our login info for WordPress to edit our website. We reset our login info with Church Themes, but we can’t edit our website by typing in the church url and /wp-login. WordPress doesn’t recognize our login info.

  Is there any way to update our email and password associated with our account?

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  staartmees · Member · Jun 7, 2020 at 6:45 pm

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  What is the URL of your site?

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  ebcchas · Member · Jun 8, 2020 at 2:17 pm

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  Our URL is ebcchas.org

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  staff-mckluskey · Staff · Jun 9, 2020 at 8:54 am

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  Hi there!

  Since your site is not hosted with WordPress.com (it is a site using the open-source WordPress software, from WordPress.org, but hosted with Bluehost), we won’t be able to help with that.

  If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can also search for help at https://wordpress.org/support/forums/