Lost log in details and no access to site to update etc

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  amanda7817 · Member · Jun 14, 2022 at 11:49 am

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  I am unable to access and update our site, please can you help?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Jun 14, 2022 at 12:03 pm

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  What is the URL of your site?

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  amanda7817 · Member · Jun 14, 2022 at 7:45 pm

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  http://littlewarhamfishery.co.uk/

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  kokkieh · Staff · Jun 15, 2022 at 4:49 am

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  Hi there,

  The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at littlewarhamfishery.co.uk/ is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

  Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

  For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider first.