lost login
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We lost the admin login credentials and no email comes to reset and there is no one to call?
Self-declared URL: http://www.efandalaw.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hello there!
Thank you for reaching out. Just to clarify, we don’t offer phone support, but we’re here to assist you through this communication channel.
Regarding the issue you’re experiencing, it seems that the account you’re currently logged in with (@rcfeldman) isn’t associated with the website in question. However, it appears that both Administrator users in the past have opted to block all emails from WordPress.com. This means that they wouldn’t receive any reset emails from us.
To regain access to your site, if you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership. You can find the form here: https://wordpress.com/wp-login.php?action=recovery. Please fill out as much information as possible, including an email address where our Support team can reach you. The transaction ID will be listed on your bank statement as “WordPress” followed by a ten-digit alphanumeric code (e.g., WordPress XXXXXXXXXX).
You can learn more about the account recovery process here: https://wordpress.com/support/account-recovery/.
Once you’ve regained access to your account, please adjust the notification settings (https://wordpress.com/support/notifications/#not-receiving-email-notifications) to ensure you receive lost password emails in the future.
I hope this explanation clears things up! If you have any further questions or need assistance, feel free to ask.
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