Lost login

• 

  paioldaluz0 · Member · Aug 2, 2018 at 8:20 pm

  • Copy link
  • Add topic to favorites

  Hi, i lost my login to the domain http://tamanduailuminacao.com.br/ and i need to recover it. I have none of the three things that is needed to recover it but I can prove that i’m the owner of the business. I just contracted someone to run the website but the last person that did the site don’t remember the login neither. Can u help me with that? What info do I have to send to proof that i own the website/business?

• 

  kokkieh · Staff · Aug 3, 2018 at 10:15 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this, as we have no control over your admin login for that site – that password is stored directly in your site database on your hosting provider’s servers, so our account recovery process also won’t help you.

  You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider, Hostgator.com, instead.