Lost login data

• 

  ucictrees · Member · May 5, 2015 at 10:44 pm

  • Copy link
  • Add topic to favorites

  Please help me.

  renewforest.com is my site. The computer that I used for this crashed and my all login data was lost.
  I am Jill Ellis and I used (email visible only to moderators and staff) as my email address.

  http://renewforest.com/wp-admin/update-core.php
  This is one of the links to my site, but I can’t login.

  I need to make many changes to my site and I have not been able to remember or locate my data.

  I am not writing about ucicblogdotcom.wordpress.com

  Please Help.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 5, 2015 at 10:46 pm

  • Copy link

  Hi there,
  We provide support here only for WordPress.COM hosted blogs. We do not provide support for WordPress.ORG software installs like yours.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG and need support for that site in the future and if you do not have a WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

• 

  ucictrees · Member · May 5, 2015 at 10:58 pm

  • Copy link

  Thank you.

• 

  timethief · Member · May 5, 2015 at 10:59 pm

  • Copy link

  You’re welcome and best wishes.

• 

  ucictrees · Member · May 6, 2015 at 12:27 pm

  • Copy link

  Thank you for the advice given. I have been able to login finally.