Lost login information
-
The museum I work, Safe Have Museum and Education Center, for lost their login information for their wordpress site: safehavemuseum.wordpress.com. We would like to know how we can gain access to our site so that the interns can continue updated it and learning about social media. Thank you.
The blog I need help with is: (visible only to logged in users)
-
the blog I need help with his not the one listed above. It is Safehavenmuseum.wordpress.com
-
Hello there,
Blogs aren’t owned by institutions, businesses, organizations or groups. The sole owner of a blog is the person with the username account who registered the blog and who is the Admin of the blog.You must be logged in under exact same username account that registered the blog and who is the Admin of the blog to access it.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required click the “Need More Help” link and complete the form for account recovery. https://en.wordpress.com/wp-login.php?action=recovery -
Note that if you are not the owner of the blog in question you will need to contact that person on your own. Staff cannot breach the privacy policy and provide the email address of the blog owner to you. Then you can request that they add your username account as an Admin and transfer the blog to you using this process http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
-
I did the recovery form at least 4 times in the last month with no response. We do not know the Administrative login or the password. We cannot log in to see the blog because we cannot log in at all, making none of the available options useful.
Can we do anything to gain access or is this just a dead site now because we can’t get on?
-
I’ll tag this thread for a Staff response. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
-
Hi there,
I apologize for the delay in getting assistance with recovering your account. We are experiencing a bit of a backlog in account recovery, so if you have submitted a request for assistance with your login/password, there has been a delay but you should hear from someone soon.
- The topic ‘Lost login information’ is closed to new replies.
WordPress.com Forums 