Lost Login Information
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Hi There,
My sister and I have another blog (thetastearchives.com) and wordpress logged us out. We put in our email address but were told that this email address is invalid. Now we can’t log into our blog and therefore are unable to post anything. Is there anyway we can contact a support person from wordpress to correct this?Thanks!
The blog I need help with is: (visible only to logged in users)
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WordPress.COM sites have sole owners. Make sure your email address is correct on this page https://wordpress.com/me/account under the exact same username account that actually registered and actually owns the site. Read also: Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
What I post only applies to sites hosted by wordpress.COM. It does not apply to wordpress.ORG software installs.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You must be logged in under the exact same username that registered the site to be able to access the site and purchase or renew or cancel upgrades. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
*Replace NAME_OF_BLOG in that URL with the actual name of your blog.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them act.
If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If required use the account recovery form
https://en.support.wordpress.com/account-recovery/
https://en.support.wordpress.com/account-recovery/#account-recovery-formIf you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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