lost login/password

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  dilligasd · Member · Nov 20, 2018 at 5:30 pm

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  I have lost my web guy and he has all my login info that I need. Who do I contact in support so I can get that information?
  Britten

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  neelgajjar · Member · Nov 20, 2018 at 5:41 pm

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  Hi,

  It would be helpful If you could share your website URL with us. And please check whether your website is hosted on wordpress.com.

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  dilligasd · Member · Nov 20, 2018 at 9:08 pm

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  http://www.bvwjewelers.com

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  neelgajjar · Member · Nov 21, 2018 at 4:44 am

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  Hi there,

  http://www.bvwjewelers.com/ has following nameservers

  ns2.bvwjewelers.com
  ns1.bvwjewelers.com

  Which means it is not hosted on wordpress.com
  If you have access to your hosting account you can reset the password of WordPress admin directly via phpmyadmin

  Visit the below link which guides on how to reset the password via phpmyadmin

  https://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

  PLEASE NOTE
  http://www.bvwjewelers.com self-hosted installation of the WordPress.org software rather than a WordPress.com-hosted site
  This support forum is designed to help sites hosted by WordPress.com. For more information, you can check out this link: https://en.support.wordpress.com/com-vs-org.

  If you are in need of support for your self-hosted website you may be able to find an support from the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

  Thanks.