Lost login password, no reply from password recovery

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  nerangotang · Member · Mar 19, 2015 at 1:12 am

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  Hi everyone, I’m desperate for some help, its been probably over 6 months since i cleaned my passwords from chrome by accident and along with it my password for my business website.

  I hadn’t changed my primary email to my new email and I can’t access my old websites email server since the old domain name ran out and someone snapped it up.

  I’ve done the password recovery a couple of times and had no reply from wordpress.

  I can’t find any way to contact wordpress and try and get this issue resolved, i have all the purchase documentation that is required on the recovery form.

  My website is 5ringsdojo.com, i really need to update alot of pages, and i’m afraid if my domain name runs out i will lose everything.

  Please someone from wordpress contact me, or if anyone has any advice please reply. I spent hundreds of dollars on this platform and am astounded that i can’t get any support or service.

  The blog I need help with is: (visible only to logged in users)

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  nerangotang · Member · Mar 19, 2015 at 5:01 am

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  Do any wordpress staff read these forums?

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  nerangotang · Member · Mar 19, 2015 at 10:14 pm

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  anyone have any ideas? at the end of my post it says the blog i need help with is nerangotang.wordpress.com, thats incorrect the website is 5ringsdojo.com, i had to make a new blog just to be able to post in the forum

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  nerangotang · Member · Mar 24, 2015 at 2:11 am

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  still desperate for some help, can anyone point my thread out to someone that can help please?

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  timethief · Member · Mar 24, 2015 at 2:23 am

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  Hi there,
  I can see that you purchased 5ringsdojo.com through WordPress.COM. 5ringsdojo.com is set as the primary domain for 5ringsdojo.wordpress.com and will appear in the address bar when you visit the site.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If you are not successful please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  nerangotang · Member · Mar 26, 2015 at 1:29 am

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  Thanks for the reply timethief, I’ve already filled out a few password recovery forms with transaction ID numbers and activation links, with no reply, should i just keep filling them out?

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  auxclass · Member · Mar 26, 2015 at 1:33 am

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  One form should work – but just in case your request was lost I have flagged this for staff attention

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  nerangotang · Member · Mar 26, 2015 at 7:55 am

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  thanks auxclass i managed to remember the password so my issue is resolved, cheers mate!

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  5ringsdojo · Member · Mar 31, 2015 at 12:54 am

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  Can we delete this thread as the problem has been resolved and its coming up first on google search of my business?