Lost media files

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  dentonpl · Member · Sep 20, 2017 at 3:18 pm

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  Hi. We accidentally erased all of the images in our Media File for our blog. Can these be recovered somehow? Thanks for any help!

  The blog I need help with is: (visible only to logged in users)

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  socalthrills · Member · Sep 20, 2017 at 3:28 pm

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  Hi There-

  Sorry you’re having trouble with images. I just tagged your post to have a staff person look at it. Thanks for your patience.

  All the best.
  -Robbie

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  staff-zinnia · Staff · Sep 20, 2017 at 3:45 pm

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  Howdy –

  I’m not able to restore these. The best thing to do is to upload the files back in to your media library and then you’ll need to manually add them back to their original places (pages, posts, etc) on the blog.

  If you do not have access to the original files then you can run a Google image search with your WordPress.com site address. Hopefully they’ll still be cached in Google’s index and you can right click > save image as to save them to your computer.

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  staff-zinnia · Staff · Sep 20, 2017 at 3:46 pm

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  I forgot to include this guide which will help you with adding the files back to the media library: https://en.support.wordpress.com/media/

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  dentonpl · Member · Sep 20, 2017 at 6:03 pm

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  Thanks! I did the Google search and they show up as thumbnails with low resolution. It helps to see what we put up before but can’t be used because they aren’t sharp enough.

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  staff-zinnia · Staff · Sep 20, 2017 at 11:46 pm

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  Do you have the original files somewhere?