Lost more than 2000 subscribers

  • Unknown's avatar
    forcemajeuremusique · Member ·

    Hello,

    After a wordpress update going wrong, my hosting provider did deactivate all plugins on my site.
    Then I did reactive JetPack, reconnected it and… my subscribers vanished from +2’400+ to ….almost none. (it’s years of work to get these subscribers…)

    I don’t know how to solve the case; I looked around and did not find where are my subscribers listed and who could recover them.

    Any help is greatly appreciated.

    Fabien

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there,

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.
    That said, have you used a different URL for your site before re-connecting Jetpack?

  • Unknown's avatar
    forcemajeuremusique · Member ·

    Thanks a lot Fresatomica for your reply.
    Since JetPack was installed a long time ago, it *can* be that instead of https://www.forcemajeure.com, the original url was http://www.forcemajeure…

    That would be the only URL change I could imagine of…

    Would you know where I could check this ?

    Thanks again…

  • fstat · Staff ·

    Hi there,

    I’ve found the site’s connection in our database and I was able to transfer the followers to your newly connected site.

    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

  • Unknown's avatar
    forcemajeuremusique · Member ·

    Thanks a lot

    You made my day.

    Best regards from France

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