Lost my device containing back up codes

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  vrashabh · Member · May 11, 2015 at 11:36 am

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  Hi,

  I had enabled 2FAuthentication for my site and used the GAuthenticator app. Unfortunately my device was lost for a brief period of time and now I have it back again, but all of the local data has been formatted and I don’t have access to the backup codes which were saved locally anymore , to go change my profile. I am able to login and post to the site, but cant access profile and settings data, that I can use to reset the 2FA with new settings
  Please help!

  Thanks,
  Vrashabh

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 11, 2015 at 5:21 pm

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  The support docs are here http://support.wordpress.com
  I used them to locate https://en.support.wordpress.com/security/two-step-authentication/
  https://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device

  Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  vrashabh · Member · May 12, 2015 at 2:08 am

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  Cool, thanks for the recovery support link, was trying to find that online, but couldnt and was hoping someone could reply here.