Lost my files

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  systras · Member · Nov 14, 2017 at 10:14 am

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  Restore one of my website

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  vaidehisingh · Member · Nov 14, 2017 at 10:15 am

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  Hi,

  Can you please your website link? Is it live?

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  akumarjain · Staff · Nov 14, 2017 at 10:17 am

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  What is the web address of the site you want to be restored? Was it deleted, suspended or you lost access to it? Was it hosted by WordPress.com or some other hosting service provider?

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  akumarjain · Staff · Nov 14, 2017 at 10:18 am

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  Oops. Apologies @vaidehisingh, didn’t refresh the page before hitting submit.

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  vaidehisingh · Member · Nov 14, 2017 at 10:20 am

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  No worries, @akumarjain! :)

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  systras · Member · Nov 14, 2017 at 10:21 am

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  it was suspended

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  systras · Member · Nov 14, 2017 at 10:22 am

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  I had a great design and I lost it:-(((

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  systras · Member · Nov 14, 2017 at 10:22 am

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  http://www.systras.com is not yet released as I restarted the hosting today. So it needs to be propagated apperantly

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  vaidehisingh · Member · Nov 14, 2017 at 10:41 am

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  Hi there,

  We can’t offer any support or resolve issues concerning suspended sites on this forum. Your site might have been suspended due to the infringement of Terms of Service. To get more information on Suspended Blogs and Sites and to connect with the concerned team, refer this link.

  Moreover, I will add MODLOOK and ‘suspended site’ tag in this thread to bring it to the notice of staff.

  Hope this helps! :)

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  gemmacevans · Member · Nov 14, 2017 at 11:40 am

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  Hi systras,

  http://www.systras.com is not yet released as I restarted the hosting today. So it needs to be propagated apperantly

  I can see you purchased a domain mapping upgrade for systras.com. Once fully set up, this will connect systras.com to systrasdotcom.wordpress.com.

  The name servers for your domain are currently pointing to a site hosted by HostGator. Have you already asked your domain provider to update the DNS? Doing so will point systras.com to your WordPress.com site instead. The name servers you need to use are listed here:

  https://en.support.wordpress.com/domains/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

  Let me know if you have already completed that step.

  Thanks!

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  plymouthward · Member · Nov 20, 2017 at 4:00 pm

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  I have a site i maintain and it was updated with latest word press softer and website is now going i have a file with all the files on for restore but wont do it through import so was advised ftp but log in to filezilla but wont connect

  not sure what to do now need site back up ass look after for a friend need help as site as gone have a folder with everything in

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  plymouthward · Member · Nov 20, 2017 at 4:01 pm

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  my site is http://earthdragonleather.co.uk

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  gemmacevans · Member · Nov 20, 2017 at 4:15 pm

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  Hi plymouthward,

  earthdragonleather.co.uk is self hosted WordPress.org site, rather than a WordPress.com site. There is some information about the differences between the two here:

  WordPress.com vs. WordPress.org

  We are only able to help with WordPress.com sites here, however, support for WordPress.org sites is available on these forums:

  https://wordpress.org/support/

  You may also want to contact your hosting provider (TSOhost) if you are unable to restore the content.

  Best of luck!