Lost my log-in informations

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  potentialejaegeren · Member · Jan 22, 2019 at 12:13 pm

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  Hi

  My webmaster just contacted me, and said that due to an upgrade, my site has crashed, and needs updating.
  But Neither she or I have the log in information anylonger.
  My website is: http://www.potentialejaegeren.dk

  Can you send me the log in informations?
  (I needed to register anew, to be able to contact you, hence this new profile).

  Heeeelp … :-)

  Best regards Rikke Kirk

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 23, 2019 at 8:45 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t know your login info for that site, nor do we have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.