Lost my mapped domain website
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I downgraded my premium plan because the only feature I was utilizing was the domain mapping. I now want to upgrade to the business plan as I need to add plugins and customization. I need to recover my website – I don’t want to have to start from scratch.
The blog I need help with is: (visible only to logged in users)
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I see that this post has been tagged for the attention of the support staff.
While you wait for the assistance from the staff, it would be helpful to share your domain name so that staff can extract the necessary details before responding to you.
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Thank you for providing the domain name. Please wait for someone from the support team to respond.
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Hi there,
I now want to upgrade to the business plan as I need to add plugins and customization.
I can see you recently cancelled your Premium plan which included domain mapping for summervillecarkeys.com. If you would like to upgrade to the Business plan, you can do so from this page:
Then add domain mapping using these steps:
https://en.support.wordpress.com/map-existing-domain/#1-add-domain-mapping
I need to recover my website – I don’t want to have to start from scratch.
There’s no need to start from scratch, all of your content is still available at summervillecarkeysblog.wordpress.com. When domain mapping was cancelled, your site reverted back to it’s free WordPress.com address.
Please let me know if you need any further help.
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I was able to retrieve your domain, summervillecarkeys.com. Were you still wanting to use it?
Let me know, thanks!
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Hi. Yes, darnelldibbles, I still want to use it. Should I go ahead and upgrade to the business plan?
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I can add the domain subscription first – that way you’ll purchase the business plan minus the cost of the subscription.
Let me know if that works. Thanks!
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