Lost my site

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  decshq · Member · Mar 19, 2017 at 1:49 am

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  I changed my web hosting from Groundsite to HostGator now when I log in to WordPress I get the start up dashboard for my site on Hostgator. Where can I find my dashboard for the site I made?

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  timethief · Member · Mar 19, 2017 at 2:42 am

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  What is the URL of the site?

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  decshq · Member · Mar 19, 2017 at 2:57 am

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  eigoshizuoka.com

  I tried to log in to WordPress with my original username that I used to make the site but it says it does not exist. just sends me to Hostgator dashboard.

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  timethief · Member · Mar 21, 2017 at 9:22 pm

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  eigoshizuoka.com is hosted by CyrusOne
  Name Servers:
  wns2220.hostgator.com
  wns2219.hostgator.com

  That site is not on our wordpress.COM servers we cannot help you with it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  timethief · Member · Mar 21, 2017 at 9:23 pm

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  If you are referring to a wordpress.COM hosted site what is the URL of it? And, which username account registered it?

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  decshq · Member · Mar 22, 2017 at 12:17 am

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  Thanks for the feedback, I guess I should be looking at wordpress.org

  Thanks for your help.

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  kokkieh · Staff · Mar 22, 2017 at 7:31 am

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  Hi there,

  The WordPress.org forums will only be able to help you with the WordPress software. For a problem with your domain, you need to contact your domain provider, and for a problem with your hosting account you’ll need to contact your hosting provider.

  I changed my web hosting from Groundsite to HostGator now when I log in to WordPress I get the start up dashboard for my site on Hostgator. Where can I find my dashboard for the site I made?

  If your site is now hosted by Hostgator, I’d expect that you’ll find your Hostgator dashboard if you log in. That’s how it’s supposed to work.

  When you switched hosting, did you download a backup of your site from SiteGround? That will need to be uploaded into the database of the site you now have with Hostgator.

  “Swithing hosting” only refers to changing the provider hosting your site. You still need to move the actual site yourself, unless you specifically paid your hosting provider to do that for you.

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  decshq · Member · Mar 23, 2017 at 2:51 am

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  I thought that WordPress and provider were separate and that I could still access my WordPress page, but I guess I am wrong. I have sent HostGator a ticket to move the site from SiteGround to HostGator, my account is still active with SiteGround.

  Thanks for the information, very helpful.

  Cheers.

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  webhostuk · Member · Mar 23, 2017 at 6:38 am

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  Right .. if you are dealing with webhosting company and moving site from there server , in that case only the webhosting company can assist you.. WordPress support wont be able to help you move the data.