Lost my site

  • Unknown's avatar
    ronald939 · Member ·

    Please help.
    A friend helped me set up my site http://www.biocreacion.org. He had paid for the domain, but all the content was about http://www.biocreacion.com. I never got to understand that he had the power to close my site.
    As it happened, he got angry and cancelled biocreacion.org, and now I have nothing.
    Is it possible to save my site under the domain biocreacion.com?
    I had worked hard to put the site together and it is sad to lose it.
    Please help!!

  • aleone89 · Staff ·

    Hello there,

    Neither of these sites are hosted with WordPress.com.

    biocreacion.com looks to be hosted with GoDaddy and biocreacion.org is hosted with mediatemple.net.

    We are unable to help with these sites and you would need to contact the above hosting providers.

  • Unknown's avatar
    ronald939 · Member ·

    Thank you so much aleone89.
    What you say is exact.
    My question should probably then be: how can I restore my blog Biocreación in WordPress if it was created under biocreacion.org?
    I cannot find it and would like to keep it under biocreacion.com.
    I am not very good with this technology and may not know exactly how to post my question, but am very thankful for your help.

  • staff-blorbo · Staff ·

    Hi there, I’m sorry to hear you ran into trouble. However, your site was not hosted with WordPress.com. It was a site using the open-source WordPress software (from WordPress.org) but hosted with MediaTemple.

    Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    And since the site was also not using our backup service https://jetpack.com/upgrade/backup/ we’re unable to directly assist with this.

    In this case, I recommend contacting your hosting provider’s support at https://mediatemple.net/support as it’s possible they may still have a backup of your account with them.

    If not, you’re welcome to start a new site with us at https://wordpress.com/start where you’ll at least be able to copy/paste some content from an archived copy, like https://web.archive.org/web/20211223223613/http://biocreacion.org/

  • Unknown's avatar
    ronald939 · Member ·

    Thank you so much, staff-blorbro.
    That’s really helpful.
    Will do as you say.

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