lost my site and my data

  • Unknown's avatar
    janicebge299039c731 · Member ·

    Hi,
    I had a web site for years.
    http://www.supmanzanita.com and my data was with WordPress. Now the site is gone. I never got sent a renewal notice. And I can not find my data that was in WordPress.
    You may have the email
    (email visible only to moderators and staff)
    or
    (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thank you for reaching out. It’s important to clarify the different versions of “WordPress” to avoid any confusion:

    1. The free, open-source WordPress software that powers your website.
    2. WordPress.org, the open-source project where you can obtain the software for free to use on your chosen hosting provider.
    3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

    Since your site was not hosted with us, we’re limited in what we can help with and advise as we would have had no access to nor any data for your site. However, I’m here to guide you in the right direction to get the assistance you need.

    After reviewing your domain’s DNS history (https://completedns.com/dns-history/), it’s unclear who your hosting provider was, as the domain was last using Cloudflare nameservers. Since Cloudflare isn’t a hosting company, you may need to check your bank account for any past charges to a hosting provider. If your account recently expired with that hosting provider, they may still have a backup of your site that they can restore for you.

    I hope this information is helpful to you!

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