Lost my site when I missed a payment for my subscription.

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  chrispuckett1 · Member · May 1, 2020 at 2:45 am

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  Hello, I missed a payment last week to renew my subscription to WordPress for my business plan. I finally made the payment tonight and I noticed my website was completely gone. Is it gone for good?

  The blog I need help with is: (visible only to logged in users)

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  alensirola69 · Member · May 1, 2020 at 11:09 am

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  Hi,

  I just checked your site and it seems it isn’t gone (anymore)?
  The only issue I notice might be Visual Composer shortcodes on Brands, Talents, and About Us page, meaning that the plugin is disabled?

  Did your payment go through and Business Plan is active again?

  Cheers

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  chrispuckett1 · Member · May 1, 2020 at 2:58 pm

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  Yes, the website that I paid to have built is completely gone now. The website you see at http://Www.zealist.io is not the website I built previously. Where did my old website go?

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  staff-doublebassd · Staff · May 1, 2020 at 5:16 pm

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  Hi there,

  So, zealist.io is currently mapped and its nameservers are pointing to your WordPress.com sitechrispuckett.wordpress.com. Is that the site that should be showing? Or did you have a site hosted on Go Daddy that the domain should be pointing to?

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  staff-doublebassd · Staff · May 1, 2020 at 5:17 pm

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  BTW, you have a Business plan and therefore you have access to our live chat support. Please start a chat session from the link below and we’ll help you resolve the issue you’re having.

  https://wordpress.com/help/contact