Lost my web site
-
Hi, I have lost my web site. I have the web site appartements-lemieux since 3 years on wordpress. Everything go well and I just forgot to renew my subscription with Hostpapa and my account was not support during 4 month. Now I subscribe to another Hosting service and I want to transfer the web site, but surprise, no information can be retrieved. Hostpapa told me that If I reactivate my service, my info still available, but I will need to pay 2 hosting, cause I just suscribe to a new service for 3 years. Can you help me to retreive my info so I can make my transfer?
The blog I need help with is: (visible only to logged in users)
-
That site is not on our WordPress. COM servers.
This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
WordPress.ORG login link https://login.wordpress.org/
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
- The topic ‘Lost my web site’ is closed to new replies.
WordPress.com Forums 