Lost my website but still being charged for it

  • Unknown's avatar
    mmayers2606 · Member ·

    A few months ago I was experiencing issues with building my website on WordPress. I did some research and decided clearing my Google chrome cache would fix things. It did not. The result was that by clearing my cache, I lost all progress made on my website and all that was left was the domain name which I paid for. I couldn’t even start from scratch again for some reason. I checked my account and as far as I could tell my bank details were no longer saved or registered to that domain. I brushed it off as an expensive mistake and made another website else where.

    You can imagine my shock when a few minutes ago I check my bank account to see a £114 payment coming out under WORDPRESS.

    I just want to stop these payments coming out for something I can’t even use. Please help!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    adusman402 · Member ·

    Hello there.

    You’ve got someone from WordPress.com support here. Thanks for bringing this to our attention.

    We’re not able to handle these cases on the forums as they involve account-sensitive details.

    So, to begin this process, we’re reaching out to you via email.


    Please do reply to us there when you have that.

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