Lost password

• 

  mamaontheball · Member · Dec 11, 2018 at 1:22 pm

  • Copy link
  • Add topic to favorites

  Hi there! I cannot log in to my Channel where I use wordpress. This is the link http://mamaontheball.com/wp-login.php?checkemail=confirm
  My login was Leysunshine , email address (email visible only to moderators and staff)
  and website was http://www.mamaontheball.com
  I have tried to reset password few times, but haven’t got any result from it.
  Many thanks in advance

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Dec 12, 2018 at 12:05 pm

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.