lost password

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  asengerrr · Member · Dec 17, 2018 at 8:28 pm

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  i don’t get a resset password email

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Dec 17, 2018 at 8:42 pm

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  Hello there!

  Take a look at this support document:

  Change or Reset Your Password

  With the information you provided, it sounds like it may be necessary to fill out the account recovery form and a happiness engineer will come to assist as soon as they can.

  To fill out the account recovery form:
  https://wordpress.com/wp-login.php?action=recovery

  After filling this out, it will automatically contact the Happiness Engineers and they will help you recover account access. They’ll review your account, and contact you (via the Contact Email Address you specified) with recovery options.

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  themagicrobot · Member · Dec 17, 2018 at 9:03 pm

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  @asengerrr You’re already logged in to reach the WordPress.com site https://beautysecretlifecom.wordpress.com/
  What is the address of the site you’re trying to gain access to and is it hosted here at WordPress.com?
  PS: http://beautysecretlife.com/ isn’t hosted here and if that is the site you need help with then the correct support forum is at:
  https://wordpress.org/support/

  WordPress.com vs. WordPress.org

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  machellie · Staff · Dec 17, 2018 at 9:21 pm

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  Thank you so much themagicrobot!

  I should have specified this. If the website you are trying to access is self-hosted (https://en.support.wordpress.com/com-vs-org/) and not a website hosted here at WordPress.com, you will want to head over to https://wordpress.org/support/

  Please let me know if you have any questions!