Lost Password

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  iam1000xfaster · Member · Nov 24, 2019 at 3:32 am

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  I lost the password for my website — thebrenshop.com. I believe I wasn’t able to change the email and password.

  Please help!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Nov 24, 2019 at 8:36 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider, GoDaddy.com, instead.