lost password

• 

  wrizah · Member · Apr 8, 2022 at 3:43 am

  • Copy link
  • Add topic to favorites

  i lose my freaking password and the reset link is not being send to my email, can you please help

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Apr 8, 2022 at 8:12 am

  • Copy link

  Hi there,

  Are you trying to log into the admin dashboard for http://www.wrightspaddles.com/?

  The forum you’re posting in now is for the hosting provider, WordPress.com, but your site isn’t hosted with us, it’s hosted with GoDaddy.com, so we’re not able to help in this case. Your site is connected to your WordPress.com account via the Jetpack plugin, but Jetpack has no access to or control over your admin user credentials.

  The password for your admin account for that site is stored in your site’s database on GoDaddy’s servers, and that’s also where the password reset email is being sent from, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

  Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

  For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try GoDaddy first.