Lost password – and cannot do lost password as disabled mail () funciton

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  josephschwarzmann1790 · Member · Jan 25, 2019 at 11:20 am

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  Hello. I cannot gain access to my WP account because forgot password does not work for my account. I am using WP as a plug in on AWS. Any help appreciated.

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  kokkieh · Staff · Jan 25, 2019 at 1:24 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.