Lost Password and Can't Reset

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  jeremybjones3 · Member · Jun 7, 2017 at 2:26 pm

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  For some reason, when I tried to log into my site, the password didn’t work. I requested a new password, but nothing has come through to my email (I’ve tried 4 times now). I can’t find a way to contact WordPress directly–any ideas on how to proceed?

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  pavanraheja · Member · Jun 7, 2017 at 2:28 pm

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  Howdy jeremybjones3!
  Can you share the link/URL of the site you are looking to get help with? We would be able to assist you further there after..!

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  jeremybjones3 · Member · Jun 7, 2017 at 3:06 pm

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  http://thejeremybjones.com/test/

  Thanks

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  pavanraheja · Member · Jun 8, 2017 at 6:01 am

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  Hi again Jeremy!
  Your website http://thejeremybjones.com is a Self Hosted WordPress site, To know the difference between
  WordPress Com vs WordPress ORG
  Your best way to get help is WordPress org Support
  If you don’t have a registered account with them, you might have to register one there.
  Also, try to check this link to trouble shoot
  https://codex.wordpress.org/Login_Trouble
  Or you can post it in the forums, with the link and someone could help you there.
  This forum is for WordPress.com folks.
  Hope this helps, let us know for any further information..!

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  preankadesai · Member · Jun 20, 2017 at 12:47 pm

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  I am unable to login to my preanka.wordpress.com account. I requested a new password, but nothing has come through in my email. Would you be able to help me reset the password, please? Thanks in advance.

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  pavanraheja · Member · Jun 20, 2017 at 1:14 pm

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  Hi preankadesai!
  Did you try to retrieve it using Lost Password here is a guideline
  https://en.support.wordpress.com/account-recovery/

  Did you try to check your Spam folder? You’re not able to receive the Email?
  Let me know, would be happy to assist you further..!

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  preankadesai · Member · Jun 20, 2017 at 1:53 pm

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  Nothing in the Spam folder… I tried the account recovery method; however, it asks for transaction ID, URL or authentication code. I don’t have these.

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  preankadesai · Member · Jun 20, 2017 at 1:53 pm

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  Nothing in the Spam folder… I tried the account recovery method; however, it asks for transaction ID, URL or authentication code. I don’t have these.

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  gemmacevans · Member · Jun 21, 2017 at 9:41 am

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  Hi preankadesai,

  I’ve sent an email to the owner of the account. For security reasons I can’t share the email address with you so please check all of your accounts.

  Thanks!

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  pavanraheja · Member · Jun 21, 2017 at 10:06 am

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  @gemmacevans :Thank you so much for taking this ahead..! And noted the proceedings..! :)

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  gemmacevans · Member · Jun 21, 2017 at 10:09 am

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  Any time pavanraheja!