Lost Password and Can't Reset
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I requested a new password, but nothing has come through in my email. Would you be able to help me reset the password, please? Thanks in advance.
Nothing in the Spam folder… I tried the account recovery method; however, it asks for transaction ID, URL or authentication code. I don’t have these. -
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What is the URL of the site?
WordPress.COM support docs and the account recovery referred to in them at https://en.support.wordpress.com/account-recovery/ refer only to sites that are hosted by wordpress.COM ie. that are on wordpress.COM servers.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
elmoadab.wordpress.com and https://en.support.wordpress.com/account-recovery/ it asks for transaction ID, URL or authentication code. I don’t have these.
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@testforqblog the emails are being sent to the correct address. Please check with the mail provider as to why they are not being delivered.
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Dear @supernovia, when i want reset password with (email visible only to moderators and staff) nothing has come in my email.
While Yahoo does not have trouble… -
I have checked that address; we have sent reset emails there. Please check in with the mail provider.
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Dear @supernovia, I have checked again reset password and response is: “
ERROR: There is no user registered with that email address.”
what happening now please help me… -
Sorry, still the answer is the same (Check your e-mail address linked to the account for the confirmation link, including the spam or junk folder.)
But mail provider no one is accountable… -
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Hi there,
It appears our emails to that address is bouncing, with the error that the email address is no longer valid. This is something you’ll need to sort out with your email provider – if they are blocking emails from us there is no other way to reset the password.
The only suggestion I can make is to ask them to whitelist WordPress.com. Also add the email donotreply at wordpress.com to your contacts list, and then try resetting again.
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@kokkieh
@supernovia
This is very weird, even the invitation emails from WordPress.com also do not receive the same.
I tried a lot to connect with Yahoo, I did not succeed.
Can you help me plz? -
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I tried a lot to connect with Yahoo, I did not succeed.
How do I contact Yahoo Customer Support https://help.yahoo.com/kb/SLN26180.html
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I’ve sent you an email from our support system. Please let me know if you don’t receive that either.
Are you able to receive other emails at that address?
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