Lost password and email without access

  • Unknown's avatar
    nikaskrjanec · Member ·

    Hello,

    I changed my domain and forgort to edit email domain from previous provider to WP. I forgot my password, but unfortunately I can’t access the email.

    WP validates this by trying to send a verification email to my address. This puts me in an infinite loop of failure.

    I attempted to fill out the account recovery form, but it simply stated it would send me an account recovery link in email. Again, fail.

    I wrote yesterday Account Recovery Assistance, but I have recived automatic response, i send receptic ID.

    The blog I need help with is: smarty-kit.com

    Thank you,

  • aleone89 · Staff ·

    Hello there,

    I can’t see this site connected to this account – do you have access to multiple WordPress.com accounts with different emails/usernames?

    If yes, you should be able to send a password reset via: https://wordpress.com/wp-login.php?action=lostpassword for the account connected.

    I hope this helps with next steps.

  • Unknown's avatar
    nikaskrjanec · Member ·

    Hello,

    thank you for your answer.
    Yes, I have access with different e-mails/usernames to different accounts.

    I cant send a passwort reset via link you post it, beacuse i dont have acess to the email account ([REDACTED]) anymore-that is connected to the WP page http://www.smarty-kit.com, so i can`t recover or reset password.

    2 days ago I transfair my domain and forgort to edit email domain from previous provider to WP. I forgot my password, but unfortunately I can’t access the email.

    I can also prove my authenticity with an ID recepit.

    Thank you.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for that additional information.

    I see the issue here – domain is indeed pointing toward WordPress.com…

    I cant send a passwort reset via link you post it, beacuse i dont have acess to the email account ([REDACTED]) anymore-that is connected to the WP page http://www.smarty-kit.com, so i can`t recover or reset password.

    If you were to change the DNS settings back to the original settings, would this restore any inboxes that may be in use?

    If yes, this would break the loop you describe.

  • Unknown's avatar
    nikaskrjanec · Member ·

    Ok, i will try and let you know the result.
    Thanks for the help, for now :)

  • Unknown's avatar
    nikaskrjanec · Member ·

    Adam, hey!

    I contacted a company where I had a domain before and they gave me two options:

    1. Access the interface

    2. If I can ask you to add the already submitted records to the DNS zone, for the operation of e-mail as part of roaming?

    All information about the domain, MX record, IP address and if you need anything else I can send you to DM.

    Thanks

  • Unknown's avatar
    helper-heroponriki · Member ·

    @nikaskrjanec – it looks like you already have a support ticket with WordPress.com support and they’ve replied to your email (subject line Hello, I changed my domain and forgort to edit email domain from previous provider to WP.) earlier today. Please find their response and reply to them with the information they’re asking for.

    In order for you to get the best help here, please stick to your support email instead of posting to the public forums.

    Thanks!

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