Lost password for admin access on an account with a duplicate email address.

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  kdbeatygoldcup · Member · Dec 16, 2013 at 8:43 pm

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  I have two wordpress projects that are active and hosted on Bluehost. When creating the second project, I did not realize that I should not use the same email address for my wp-admin login as I used on the first and I now think that is what is causing my problem. I can access the first project fine, but the second gives me an invalid password message and when I select the option to have a new password generated I get the message to check my email for the confirmation link, but no email is received. Does anyone have a solution for the problem my idiotic error created?

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  eurello · Staff · Dec 17, 2013 at 8:56 pm

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  Hi there – You’ve reached support for the free sites hosted at WordPress.com. Your sites are self-hosted installations of WordPress, available at http://wordpress.org/.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities.
  http://support.wordpress.com/com-vs-org/

  Please contact your web host, Bluehost, to help you out with this.

  You can find support for self-hosted/installed versions of WordPress here:
  http://wordpress.org/support/
  http://codex.wordpress.org/

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  kdbeatygoldcup · Member · Dec 20, 2013 at 3:24 am

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  Thank you. I’ll contact Bluehost and give this a shot. However, I am not having trouble logging into bluehost, only logging in as the admin on wordpress.

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  lettergrade · Member · Dec 21, 2013 at 7:26 pm

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  That makes sense: each of your WordPress installs will have its own login that is separate from your Bluehost login. Best of luck! Bluehost may be able to help you, but you can also often find help with self-hosted WordPress.org sites from volunteers on the WordPress.org support forums: http://wordpress.org/support/

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  justjennifer · Member · Dec 21, 2013 at 7:28 pm

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  /waving @lettergrade!

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  lettergrade · Member · Dec 21, 2013 at 7:39 pm

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  Hi @justjennifer! For a minute there, I thought I was in private support, otherwise I would NEVER have signed my message. The shame! ;)

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  justjennifer · Member · Dec 21, 2013 at 7:47 pm

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  No worries! I was just excited to see a Staff indicator. :)

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  lettergrade · Member · Dec 21, 2013 at 7:49 pm

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  :) Thanks.

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  uchrisbrown · Member · Dec 21, 2013 at 8:40 pm

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  will probably need a new password

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  kdbeatygoldcup · Member · Dec 22, 2013 at 4:07 am

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  Bluehost solved the problem in a chat session for my wp-admin login and changing email addresses then was apparently the answer to receiving the link to the new password setting page in bluehost, as that now works as well. Thanks to all.