Lost Password, no access to SMS number

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  jcscuba · Member · Jan 24, 2015 at 10:49 pm

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  I believe that my userid for my dancingczards.wordpress.com block is (email visible only to moderators and staff). I have access to that account, however, when I try to reset my password it does not send an email, but instead asks me to enter the result of an SMS which I never receive. I suspect that it may be an old cell phone number and I forgot to update it in my profile.

  If you can change the authentication method to email, I can take it from there.

  Thanks

  Jim

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jan 24, 2015 at 11:40 pm

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  https://en.forums.wordpress.com/topic/how-do-i-removechange-two-step-authentication-when-i-no-longer-have-the-old-app?replies=4

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  rachelmcr · Member · Jan 30, 2015 at 1:36 pm

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  Hi Jim,

  Can you please email us directly from that email address for more assistance with this? (The email address is support AT wordpress DOT com.) That way, our team can verify that you are the owner of that account and can help you regain access that way. Thanks!