Lost password option not triggering email

  • Unknown's avatar
    wordplayim · Member ·

    Hi i’m managing this site for a client. When we tried to retrieve the password, it does not seem to send instructions to the registered email. Can i check if the email registered is (email visible only to moderators and staff)?

    If not, can let me know what is the registerted email for this account?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    Can you please confirm the URL of the site you’re trying to access? Then we can point you to the right place to get help with this.

  • Unknown's avatar
    wordplayim · Member ·

    Hi, the site is https://skyxuerealtor.com.sg/wp/

    Thanks for the help!

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site and we, unfortunately, cannot help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look. It appears the site is hosted with Dreamscape Network. They should be able to assist you:

    https://www.dreamscapenetworks.com/

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is also available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

    Hope this helps.

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