Lost Phone, No Backup Codes, No Transaction IDs

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  liveyos19 · Member · Jun 27, 2019 at 11:59 am

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  Hello WordPress.com support team,

  I lost my phone number and forgot to deactivate my 2FA settings, I also can’t find backup codes. I only have the email for the account ((email visible only to moderators and staff)).

  I remember my account password, but I can’t login to my WP dashboard, stuck on “Enter the code generated by your authenticator app” window.

  Do I still have any other options to login to my WP.com account? My blog/username “yosbeda” / yosbeda.wordpress.com.

  Regards,
  Yos

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  gemmacevans · Member · Jun 27, 2019 at 1:53 pm

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  Hi Yos,

  I’ve contacted the email address you mentioned above. Please reply to me there so we can look at the next steps — it would be worth checking the spam folder if that email doesn’t come through to your inbox.

  Thanks!

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  liveyos19 · Member · Jun 27, 2019 at 10:17 pm

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  Thank you for your kind assistance, Gemma. Now I can confirm that I’ve full access to my WP.com account.

  Regards,
  Yos

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  aljabal44us · Member · Jun 30, 2019 at 4:11 pm

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  MY PC BROKE AND IM TRYING TO LOGE IN FROM MY WAREHOUSE AND CANT REMMEMBER MY USERNAME AND PASSWORD

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  staff-ozmodiar · Staff · Jun 30, 2019 at 7:41 pm

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  aljabal44us

  You will need to use the lost password tool: http://en.wordpress.com/wp-login.php?action=lostpassword

  Or, if that does not work, the account recovery system: https://wordpress.com/wp-login.php?action=recovery