Lost Phone, No Backup Codes, No Transaction IDs
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Hello WordPress.com support team,
I lost my phone number and forgot to deactivate my 2FA settings, I also can’t find backup codes. I only have the email for the account ((email visible only to moderators and staff)).
I remember my account password, but I can’t login to my WP dashboard, stuck on “Enter the code generated by your authenticator app” window.
Do I still have any other options to login to my WP.com account? My blog/username “yosbeda” / yosbeda.wordpress.com.
Regards,
Yos -
Hi Yos,
I’ve contacted the email address you mentioned above. Please reply to me there so we can look at the next steps — it would be worth checking the spam folder if that email doesn’t come through to your inbox.
Thanks!
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Thank you for your kind assistance, Gemma. Now I can confirm that I’ve full access to my WP.com account.
Regards,
Yos -
MY PC BROKE AND IM TRYING TO LOGE IN FROM MY WAREHOUSE AND CANT REMMEMBER MY USERNAME AND PASSWORD
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aljabal44us
You will need to use the lost password tool: http://en.wordpress.com/wp-login.php?action=lostpassword
Or, if that does not work, the account recovery system: https://wordpress.com/wp-login.php?action=recovery
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