Lost phone number and back up authentication codes

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  lacremeriaveneziana · Member · Jan 22, 2017 at 3:09 am

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  Hello,

  I’ve changed my phone number and lost my backup codes, and now i’m stuck!

  Getting into https://en.wordpress.com/wp-login.php?action=recovery won’t help, since I’m asked to prove ownership through transaction ID, activation URL or backup codes, and I have none of those.

  I’m seeking help for the following blogs: https://eusapiablog.wordpress.com/ and https://emcomum.wordpress.com/

  Both are under the same username, and I can provide it, along with my password, old phone number and registered email.

  Please, I need help. Thank you!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 23, 2017 at 2:25 pm

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  Hi there,

  I’ve sent an email to the address on file for those sites. If you receive that email, please reply to it and we can help you there.

  If you don’t receive the email, and you no longer have the activation link we sent you when you created the account, we will not be able to help you regain access.